1. Penang Bridge Communication Centre (PBCC)
Penang Bridge Sdn Bhd (PBSB) has established Penang Bridge Communication Centre (PBCC) - a comprehensive monitoring and communication centre for Penang Bridge. PBCC is equipped with 24-hour closed circuit television (CCTV) camera installed at 24 locations; 5 units at mainland, 5 units at Penang Island and 14 units others along the bridge at laybys and main span. With these facilities, we are able to enhance our Traffic Monitoring Surveillance Service and Response Time to serve users in time of incident or congestion.
2. Bridge Roads
Penang Bridge is also equipped with 12 emergency telephones (ET) which are located along both bounds at 1.2 km intervals at Bridge laybys and the Main span. This facility allows communication between ET call box and the control center at PBCC. Motorists who are in need of assistance can call our BRIDGELINE at 1300-1300-03. Our 24-hours bridge patrolling vehicles can handle minor breakdowns. There are 12 laybys on the Bridge of which 1 breakdown lay by each at Prai (mainland) and Gelugor (Island).
3. Tow Truck
Besides conducting 24-hours patrolling, the patrol team is also equipped with the towing facilities. There are 2 difference in capacity of tow truck i.e. the smaller type of 5 tonnes capacity used to tow light vehicle like car and van, whereas the bigger one having the capacity of 40 tonnes which has the ability to tow heavier vehicle, such as multi-axle lorry and bus. Those tow trucks are being placed or standby at both sides of the Bridge peak hours to expedite the response and evacuation times.
4. Toll System
At Penang Bridge toll, there are 10 lanes for motorcycle and 14 lanes for other classes of vehicles give motorists a choice of two drive-through options using SmartTAG and Touch ‘n Go. All our cash lanes are equipped with Touch ‘n Go facility for user’s conveniences. As part of our enhancement effort to upgrade the toll payment service, Penang Bridge have designated 2 SmartTAG lanes and 3 Touch ‘n Go lanes for the motorist of Class 2 vehicles, and 2 Touch ‘n Go lanes for motorcycle.
5. Variable Message Sign (VMS)
An electronic Variable Message Sign (VMS) are installed at 4 strategic spots to convey traffic and safety messages to the user, of which 2 units are located on the island and another 2 units are located on the mainland. The VMS is one of the communication tools provided by PBSB in offering traffic advisory message and estimated time travel to the user.